At OWNN CRAFTS, we aim to provide you with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds:
Refunds are applicable under the following circumstances:
a. Damaged or defective products
b. Incorrect products delivered
c. Products not meeting quality standards
d. Canceled orders within the specified time frame
To request a refund, please follow these steps:
a. Contact our customer support team within 10 days of receiving the product, providing the necessary details and reason for the refund request.
b. Our team will guide you through the refund process and may require additional information or evidence to support your claim.
c. Once the refund request is approved, we will initiate the refund process.
Refunds will be processed using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
The refund amount will include the purchase price of the product and any applicable taxes. Shipping charges, if any, are non-refundable unless the return is due to our error.
Return of Products:
In some cases, we may require you to return the product in question. Our customer support team will provide you with instructions and a return shipping address if necessary. Please ensure that the product is securely packaged to prevent any damage during transit.
Certain items may not be eligible for refunds, such as perishable goods, personalized items, or items explicitly marked as non-refundable. Please refer to the product description or contact our customer support team for more information.
If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team. We are here to help!