At OWNN CRAFTS, we strive to provide you with a satisfying shopping experience. If, for any reason, you wish to cancel your order or return a product, please review our cancellation and returns policy below:
You can cancel your order within 24 hours of placing it by contacting our customer support team. We will process your cancellation and initiate a refund as per our refund policy.
We accept returns within 7 days of delivery for eligible products. To initiate a return, please contact our customer support team and provide the necessary details. Please ensure that the product is unused, in its original packaging, and with all tags and labels intact.
Eligibility for Returns:
Products eligible for returns include:
a. Damaged or defective items
b. Damaged or defective items
c. Incorrect products delivered
d. Products with sizing issues (apparel, footwear, etc.)
e. Products with quality issues
Please note that certain products, such as perishable goods or personalized items, may not be eligible for returns. Refer to the product description or contact our customer support team for more information.
To initiate a return, please follow these steps:
a. Contact our customer support team within 7 days of delivery to notify us of your return request.
b. Our team will guide you through the return process, including providing you with a return shipping address.
c. Pack the product securely in its original packaging, including all accessories and documentation.
d. Ship the product back to us using a reliable courier service, with tracking enabled.
e. Once we receive the returned product and verify its condition, we will process the refund as per our refund policy.
Upon receiving and approving the returned product, we will initiate the refund to your original payment method. The refund amount will include the product price and any applicable taxes. Shipping charges, if applicable, are non-refundable.
Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
At this time, we do not offer direct exchanges for products. If you wish to exchange a product, we recommend initiating a return as per our return policy and placing a new order for the desired item.
If you have any questions or need further assistance regarding cancellations or returns, please reach out to our customer support team. We are here to help!