Explore our comprehensive Frequently Asked Questions (faq) to find answers to common questions about ordering, shipping, returns, and more. Get the information you need to have a smooth and satisfying shopping experience at OWNN CRAFTS.
To place an order on OWNN CRAFTS, follow these simple steps:
a. Browse our website and select the products you wish to purchase.
b. Add the items to your cart and proceed to the checkout page.
c. Provide the required details, including your shipping address and payment information.
d. Review your order and click “Place Order” to complete the process.
We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets. You can select your preferred payment option during the checkout process.
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. The estimated delivery time will depend on your location and the shipping method chosen during checkout. Maximum 3-10 days can take to get deliver.
Currently, we only offer shipping within India. We do not provide international shipping services. However, we are continuously working to expand our reach in the future.
Once your order is shipped, you will receive a confirmation email or SMS with the tracking details. You can use the provided tracking number to track your order on our website or the courier’s tracking portal.
We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days of delivery. Please refer to our Cancellation and Returns page for detailed information on the return process and eligibility.
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach out to us through contact us, and our representatives will be happy to assist you.
We occasionally offer discounts, promotions, and exclusive deals. Stay updated by subscribing to our newsletter or following us on social media. Don’t miss out on our exciting offers!
Yes, we provide size guides for applicable products, such as handbags, doormat. You can find the size guide information on the product page itself. If you need further assistance, our customer support team can help you with sizing queries.
Shipping costs may vary depending on the size, weight, and destination of your order. You can view the applicable shipping charges during the checkout process before finalizing your purchase.
We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, keeping in mind the order status and processing time.
You can check the status of your order by logging into your account on our website. From there, you can view your order history, track shipments, and stay updated on the progress of your purchase.
In the unfortunate event that you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. Provide us with the necessary details and supporting evidence, such as photographs, and we will assist you in resolving the issue.
Warranty coverage may vary depending on the product. Some products may come with a manufacturer’s warranty, and details regarding warranty coverage will be mentioned in the product description. For specific warranty-related inquiries, please reach out to our customer support team.
To unsubscribe from our newsletter or promotional emails, you can click on the “Unsubscribe” link provided at the bottom of the email. Alternatively, you can contact our customer support team, and we will assist you in managing your email preferences.
We currently do not offer custom orders or personalized items. However, we continuously update our product offerings, so be sure to check our website regularly for new and exciting products.
Yes, at OWNN CRAFTS, we take pride in offering a wide range of handcrafted products. Each product is carefully crafted by skilled artisans, showcasing their creativity and craftsmanship.
Your feedback is valuable to us! You can leave a review for a product on our website by navigating to the specific product page and clicking on the “Write a Review” or “Leave a Feedback” option. We appreciate your honest opinions.
Yes, we offer wholesale or bulk ordering options for certain products. If you are interested in purchasing products in large quantities, please reach out to our customer support team for further details.