Frequently Asked Questions

Explore our comprehensive Frequently Asked Questions (faq) to find answers to common questions about ordering, shipping, returns, and more. Get the information you need to have a smooth and satisfying shopping experience at OWNN CRAFTS.

How can I place an order?

To place an order on OWNN CRAFTS, follow these simple steps:
a. Browse our website and select the products you wish to purchase.
b. Add the items to your cart and proceed to the checkout page.
c. Provide the required details, including your shipping address and payment information.
d. Review your order and click “Place Order” to complete the process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets. You can select your preferred payment option during the checkout process.

How long does it take to process and ship an order?

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. The estimated delivery time will depend on your location and the shipping method chosen during checkout. Maximum 3-10 days can take to get deliver.

Do you offer international shipping?

Currently, we only offer shipping within India. We do not provide international shipping services. However, we are continuously working to expand our reach in the future.

How can I track my order?

Once your order is shipped, you will receive a confirmation email or SMS with the tracking details. You can use the provided tracking number to track your order on our website or the courier’s tracking portal.

What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days of delivery. Please refer to our Cancellation and Returns page for detailed information on the return process and eligibility.

How do I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach out to us through contact us, and our representatives will be happy to assist you.

Are there any discounts or promotions available?

We occasionally offer discounts, promotions, and exclusive deals. Stay updated by subscribing to our newsletter or following us on social media. Don’t miss out on our exciting offers!

Do you have a size guide?

Yes, we provide size guides for applicable products, such as handbags, doormat. You can find the size guide information on the product page itself. If you need further assistance, our customer support team can help you with sizing queries.

Is my personal information secure?

At OWNN CRAFTS, we take data security seriously. We implement appropriate security measures to protect your personal information and ensure it is handled in accordance with privacy laws. Please refer to our Privacy Policy for detailed information.

What is the shipping cost for my order?

Shipping costs may vary depending on the size, weight, and destination of your order. You can view the applicable shipping charges during the checkout process before finalizing your purchase.

Can I change or cancel my order after it has been placed?

We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, keeping in mind the order status and processing time.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website. From there, you can view your order history, track shipments, and stay updated on the progress of your purchase.

What should I do if I receive a damaged or defective product?

In the unfortunate event that you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. Provide us with the necessary details and supporting evidence, such as photographs, and we will assist you in resolving the issue.

Do you offer warranty coverage for your products?

Warranty coverage may vary depending on the product. Some products may come with a manufacturer’s warranty, and details regarding warranty coverage will be mentioned in the product description. For specific warranty-related inquiries, please reach out to our customer support team.

How can I unsubscribe from your newsletter or promotional emails?

To unsubscribe from our newsletter or promotional emails, you can click on the “Unsubscribe” link provided at the bottom of the email. Alternatively, you can contact our customer support team, and we will assist you in managing your email preferences.

Can I request a custom order or personalized item?

We currently do not offer custom orders or personalized items. However, we continuously update our product offerings, so be sure to check our website regularly for new and exciting products.

Are all products on your website handcrafted?

Yes, at OWNN CRAFTS, we take pride in offering a wide range of handcrafted products. Each product is carefully crafted by skilled artisans, showcasing their creativity and craftsmanship.

How can I provide feedback or review a product?

Your feedback is valuable to us! You can leave a review for a product on our website by navigating to the specific product page and clicking on the “Write a Review” or “Leave a Feedback” option. We appreciate your honest opinions.

Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale or bulk ordering options for certain products. If you are interested in purchasing products in large quantities, please reach out to our customer support team for further details.

How can I stay updated with the latest news and offers from OWNN CRAFTS?

Stay connected with us to receive the latest news, exclusive offers, and product updates. Follow us on our social media channels: